Shipping policy
Domestic Shipping to US
Please note all our products ship from Maui Hawaii and not the US mainland. We offer flat rate standard shipping of $8.49 to the US for orders all orders regardless of size, We also offer other USPS services but at an additional cost. Most packages ship in 1-5 days and in some rare circumstances up to 7 days. We ship via USPS and UPS, If standard shipping is selected your products will ship via USPS, service will depend on the size of your order shipping method will be determined at 808 Clothing Inc's sole discretion.
Please add 2 days to any quoted delivery date for domestic packages.
Free Shipping
Free shipping on all orders of $125 or more not including shipping, shipping method will be at the sole discretion of 808 Clothing Maui. Specific shipping methods such as priority or express shipping is available at an additional charge.
Refunds and free shipping
Any returns or refunds to purchases over $125 may result in standard shipping cost ($8.49) being deducted from any refund. Should your new total after refunds be under the $125 free shipping threshold we will apply standard shipping of $8.49.
When we ship
We ship during normal business days only Monday - Friday, Orders placed on weekends or holidays will normally be shipped on the following business day.
Once items ship, we do not control when your package will be delivered, please contact the carrier for more information. We are unable to change delivery address or control when your package will be delivered. We are not responsible for any delays by carrier nor can we guarantee any specific day for delivery, contact the carrier for delivery information.
Address Changes / Incorrect address
Shipping address can only be changed if your order has not shipped. if your address is incorrect please contact us prior to shipping at (808) 357-1988 or email customerservice@808clothing.com. Once your order ships we are unable to change the delivery address and the policy below applies:
Customer is fully responsible to enter the correct address for delivery. 808 Clothing is not responsible for incorrect / incomplete shipping addresses entered when placing orders.
Incorrect addressed submitted by customer for any reason will result in a returned package and will result in an additional $8.49 charge for reshipment. Please double check your shipping address prior to placing order. We can however refund your order but we will deduct any shipping cost 808 Clothing Inc. has incurred due to incorrect address provided. We are not responsible for lost or returned packages due to incorrect address submitted on any order.
Incorrect Shipping Address Policy
We are not responsible for orders that cannot be delivered due to an incorrect or incomplete shipping address provided by the customer.
It is the customer’s responsibility to ensure that the shipping address entered at checkout is accurate and complete. This includes the correct street name and number address, apartment/suite number, city, state/province, ZIP/postal code, and country.
If a package is returned to us because of an incorrect address, the customer will be responsible for:
- The original shipping cost
- Any return shipping fees charged by the carrier
- The cost of reshipping the order (if the customer requests that we reship it)
We will not issue a refund for shipping costs on orders that fail delivery due to an address error entered by the customer.
If you notice an error in your shipping address after placing an order, please contact us immediately. We will do our best to update the address before the order ships, but we cannot guarantee changes once the order has been processed or handed over to the carrier.
Customers are solely responsible for providing a correct and complete shipping address. We are not liable for failed deliveries caused by address errors. Any additional shipping or return costs resulting from an incorrect address are the customer’s responsibility.
Canada Shipping
Effective 1/4/2021 we no longer offer shipping to Canada.
Please note there is no shipping guaranteed day of delivery or expedited delivery, your package ships from the island of Maui.
Please note there is no expedited delivery service from the island on packages shipped . Add 2 business days to any delivery quote to get an estimated delivery date. Once package is delivered to the carrier. we are no longer responsible for the shipment, no shipping cost refunds will be issued for delayed or late packages. Please contact your local post office for more information on your package.